Staff turnover, varying practices across service points, and consolidation of previously independent units are three starter reasons to document common practices. This session will address the development of central documentation and continuous operations plans for a library system operating five campus locations. What types of resources are suitable for managing and providing access to documentation? How can buy-in be obtained from staff? How can documentation facilitate regular cross-training, particularly for tasks where repetition is key to familiarity? The presenter will incorporate brainstorming activities exploring pros/cons for different documentation methods and local applications. Attendees will be encouraged to share their challenges and successes with similar processes.