McGrew, KathrynBrothers-McPhail, Denise2008-07-222013-07-102008-07-222013-07-102007-05-312007-09-14http://hdl.handle.net/2374.MIA/128This report examines the PASSPORT assessment and services processes through thirty case studies: ten new assessments; ten ongoing consumers; and ten disenrolled consumers. We used a combination of observation; interviews with consumers, family caregivers, assessors, and case managers; consumer records review; and one focus group of PASSPORT Administrative site directors or their designees. We evaluated the accuracy and comprehensiveness of assessments; the appropriateness of service plans; and the extent to which consumers and their family members made informed decisions about their care and services.PASSPORTwaiver programin-home servicescommunity-based servicesprogram evaluationqualitative researchcase studiesfocus groupassessment and servicesText