Murdoch, LatonaStraker, JaneBrothers-McPhail, Denise2012-03-132013-07-102012-03-132013-07-102012-03-13http://hdl.handle.net/2374.MIA/4469This manual provides training for case managers to conduct satisfaction interviews using the Service Adequacy and Satisfaction Instrument. The SASI examines consumer satisfaction with homemaker, personal care, and home-delivered meals services.HCBS satisfaction, consumer satisfaction, long-term care satisfaction