Payne, Michael2010-03-092013-07-102010-03-092013-07-102010-03-09http://hdl.handle.net/2374.MIA/4388This research presents and discusses findings on how increased staff knowledge of an Ohio nursing homes residents' past improved communication and relations between resident and staff and, also, boosted job performance and/or satisfaction. The findings are based upon interviews with 13 residents and 21 nurses and nurse aides.nursing home relationshipsnursing home staffnursing home residentsnursing homesoral historyText