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PASSPORT Quality Assurance and Quality Management
(2007-05-31)
This report addresses findings related to the quality standards of the PASSPORT program. Although all evaluation components address aspects of quality assurance and improvement, this study addressed issues regarding the ...
PASSPORT assessment and services
(2007-05-31)
This report examines the PASSPORT assessment and services processes through thirty case studies: ten new assessments; ten ongoing consumers; and ten disenrolled consumers. We used a combination of observation; interviews ...