Implementation of the 2008 Ohio Nursing Home Family Satisfaction Survey : Final Report

Abstract

In 2008, the Scripps Gerontology Center conducted the third bi-annual nursing home family satisfaction survey under a contract to the Ohio Department of Aging.

Refinements to the survey instrument showed continued high reliability of domain areas and the instrument as a whole. Changes in instructions to families, and a number of processes were changed this year that resulted in fewer family and facility calls requesting assistance from the toll-free hotline. Comparisons of 2006 and 2008 responses show some significant improvements statewide, with more items showing statewide averages of 90 and above.

The family satisfaction survey is one important component of the comprehensive nursing home information shown on the Ohio Long-Term Care Consumer Guide (www.ltcohio.org).