PASSPORT Quality Assurance and Quality Management

Abstract

This report addresses findings related to the quality standards of the PASSPORT program. Although all evaluation components address aspects of quality assurance and improvement, this study addressed issues regarding the safety and welfare of program participants and the congruence of the PASSPORT program with the CMS Home and Community-Based Service Quality Framework. Findings show that there are numerous structures and processes in place to safeguard program participants. In addition, a strong consumer focus and the development of the Quality Management Improvement System show significant strides toward the CMS Quality Framework.