Troubleshooting E-Resource Access

Abstract

OhioNET webinar presented December 2018. The hardest phrase for many library staff members to utter has to be “Sorry, I can’t help you with that.” As more and more of the content we provide access to comes in the form of e-resource subscriptions, helping patrons access the material we pay very dearly for can be challenging. To limit frustration for both you and your patrons needing help, plan to attend OhioNET’s upcoming webinar, “Troubleshooting E-resource Access Issues” on Wednesday, Dec. 12th. This session will provide an overview of resources available statewide and through specific consortia, like OhioLINK. Additionally, our speakers will discuss tips for what pieces of information you need to collect to start resolving the problem, who you should contact regarding specific resources, and how to follow-up and effectively communicate about the problem and its resolution. Click on the title link for more information and to register.