Browsing Scripps Gerontology Center by Author "brothedm@muohio.edu"
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Training Case Managers to Administer the Service Adequacy and Satisfaction Instrument (SASI)
Murdoch, Latona; Straker, Jane; Brothers-McPhail, Denise (2012-03-13)This manual provides training for case managers to conduct satisfaction interviews using the Service Adequacy and Satisfaction Instrument. The SASI examines consumer satisfaction with homemaker, personal care, and ...